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Job Responsibilities: BPO Call Center – Team Lead

Salary: ₹5,000 – ₹10,000 a month

Company: 31West Global Services

Location:  Remote
Working hours: 8 Hours
Education requirements: 12th
 Requirements
  • Work with US-facing clients
  • Manage Processes for our clients in the US
  • Handle Escalations
  • Manage Client Communication
  • Manage Training
  • Manage QA
  • Manage Roster for 24/7 Availability
  • Should manage the team independently
  • Listens to calls and coaches the team to enhance performance.
  • Monitors Calls / Emails / Chats taken by the associates and provides them feedback.
  • Motivate Team, Conduct Reviews & Provide Feedback
  • Manage Shrinkage, Attrition & SLAs
  • Maintain healthy KPIs & KRAs

Call Now : +91 8892626060

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