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Job Responsibilities: Customer Support Executive

Salary: 30000 per month

Company: Shivaanya Talent Solutions

Location: Remote

Education Qualification: 12th

Essential Duties and Responsibilities:

  •  Deliver the best customer service experience for ecommerce customers and consumers
  •  Process, assist, research, and resolve online customer’s requests and/or problems in a prompt and professional manner via email or phone call
  •  Relentless focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience
  •  Find solutions that benefit both the customer and the company
  •  Demonstrate creative problem-solving for complaints or other opportunities
  •  Build quotes for customers, suggesting alternate products when necessary or advantageous
  •  Sell products and services, offer add-on and up-sell products that may benefit customer, and suggest alternative products when a customer-requested product is not available
  •  Maintain knowledge of products and their applications
  •  Review daily and weekly reports to make recommendations to improve productivity and efficiencies
  •  Track and budget necessary actions and results, e.g., returns, replacements, etc.

Required Skills:

  • Must be a graduate from any stream preferably BA,BBA,Mass communication Proficient in Microsoft Suite, Google Suite, Adobe Creative Suite
  • Excellent interpersonal communication skills
  • Experience in startup eCommerce environment a plus
  • Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer
  • Self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small

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