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Job Responsibilities: Customer Support Executive
Salary: 30000 per month
Company: Shivaanya Talent Solutions
Location: Remote
Education Qualification: 12th
Essential Duties and Responsibilities:
- Deliver the best customer service experience for ecommerce customers and consumers
- Process, assist, research, and resolve online customer’s requests and/or problems in a prompt and professional manner via email or phone call
- Relentless focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience
- Find solutions that benefit both the customer and the company
- Demonstrate creative problem-solving for complaints or other opportunities
- Build quotes for customers, suggesting alternate products when necessary or advantageous
- Sell products and services, offer add-on and up-sell products that may benefit customer, and suggest alternative products when a customer-requested product is not available
- Maintain knowledge of products and their applications
- Review daily and weekly reports to make recommendations to improve productivity and efficiencies
- Track and budget necessary actions and results, e.g., returns, replacements, etc.
Required Skills:
- Must be a graduate from any stream preferably BA,BBA,Mass communication Proficient in Microsoft Suite, Google Suite, Adobe Creative Suite
- Excellent interpersonal communication skills
- Experience in startup eCommerce environment a plus
- Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer
- Self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small
