12th Pass Fresher Job in Noida Apply Now
Job Responsibilities: Customer Support Specialist
Salary: ₹10,000 – ₹15,000 a month
Company: Talent Zone Consultants
Location: Remote
Education requirements: Bachelor’s Degree
Responsibilities:
- Respond to customer queries in a timely and accurate way, via chat
- Identify customer needs and help customers
- Analyze and report service requests (for example, existing case, file information and new service enquiries)
- Update our internal databases with information about enquiries and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new services
- Follow up with customers to ensure their technical issues are resolved
- Assist in training junior Customer Support Representatives
