Amazon Jobs Customer Service Work From Home | Remote Jobs for Fresher 2022 Apply Now
Job Responsibilities: Contact Customer Service
Salary: 24000 – 26000 per Month
Company: Amazon
Location: India
Jobs Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat, and phone, can be hired for any skill set as per the requirement, and utilize a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions in a fun and fast-paced environment.
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Skill:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays, and events
- Ability to work overtime as required by business – as much as 60 hours a week
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