Job Responsibilities: Customer KYC Support
Salary: 10000 – 25000 per month
Company: Amazon Pay(India) Private Limited
Education requirements: Bachelor’s Degre
- Fresher or graduate with 0-2 yrs. of experience of handling operations in a customer facing environment
- Applicant should have strong written and oral communication skills
- Strong analytical ability and attention to detail
- Demonstrate strong self-motivation, professional composure and attitude, and enthusiasm.
- Positive team player eager to support teammates to resolve customer concerns.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflows.
- Ability to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings and typically include one or both weekend days. Schedules may change throughout the duration of your employment.
Key Job Responsibilities:
- Carry out customer KYC verification process as per defined SOP.
- Responsible for ensuring KYC checks and completing enhanced Due Diligence.
- Perform necessary checks and report potential fraud customers.
- Constantly review the process and identify areas of improvement to ensure 0% defect rate.
- Exhibit highest standards of customer service.
- Ensure accurate and timely processing & submission of KYC requests.
- Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information.