Job Responsibilities: Advertiser Support Associate
Salary: ₹25,000 a month
Company: Amazon Dev Center India
Education Qualification: Bachelor’s Degree
Age: 18 years or above
The Advertising Support Associate provides exceptional support to Advertisers and acts as the primary interface between Amazon and it’s Advertisers. The associate will be responsible for providing accurate solutions to the issues raised by the Advertisers in a timely manner.
Key job responsibilities:
- provides prompt and efficient service to Advertisers, uses knowledge and Standard Operating Procedure guidance to understand the advertisers issue and resolves or escalates as applicable.
- proactively reports operational challenges to manager/team lead and escalates to the right contacts.
- demonstrates effective, clear and professional written and oral communication across different channels like email, chat and phone.
- actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.
- maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- adheres to the provided schedule and appraises the concerned persons about any reasons for miss.