Amazon Recruitment 2022 – Work From Home Jobs – All Over India

Job Responsibilities: Contact Centre Associate

Salary: 25000 – 40000 per Month

Company: Amazon

Location: Work from Home

**As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:**

* Serve as the first point of contact for leave, disability, and accommodation-related questions
* Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
* Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
* Build customer trust through empathetic personalized conversations
* Receive queries via phone and log contacts into the shared service case management system
* Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
* Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs.

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Basic Qualifications

  • Bachelor’s degree; Master’s degree a plus.
  • contact center, customer service, human resources, or equivalent experience.
  • Proven ability to use Microsoft Office skills and other computer or internet-based programs.
  • Demonstrated proficiency in handling customer contacts, queries, and resolutions.
  • Proven ability to manage customer contacts in a fast-paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing processes with high attention to detail.
  • Proficient in English, both verbal and written.
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