Company Name: Amazon
Qualification: Bachelor’s Degree
Job Type: SPS Supervisor
Salary: 35000 Per Month
- Candidate should work virtually from any of the above listed location and should fulfill VCC work from home terms and conditions.
- Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.
- Manages performance of 25 -30 Amazon Associates through effective 1:1 meetings, coaching, and mentor ship in the Virtual Contact Center Environment.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- 3+ years of experience managing teams
- Experience analyzing data and best practices to assess performance drivers
- Should be a graduate with minimum Four years of team handling experience.
- Ability to hire, engage and coach a high performing team.
- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.