Amazon Work from Home Jobs | Virtual Customer Service | New Remote Jobs 2022 Apply Now

Job Responsibilities : Virtual Customer Service

Salary : 24000 – 25000 per Month

Company : Amazon

Location : Remote

Work from Home (Virtual Customer Service – VCS)

VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. VCS Associates are expected to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location, so that associates can deliver their best in terms of productivity and quality.

Knowledge and Skills Required

Communication Skills:
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills

Computer Knowledge/Skills:
• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, website, and competitor websites

Customer Focus:
• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills

Problem Solving Skills:
• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally.

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