Bank Call Center Jobs for Fresher 2021 Apply Now
Job Responsibilities: Customer Experience
Salary: ₹18,000 – ₹20,000 a month
Company: IDFC FIRST Bank
Location: Remote
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals.
Job Responsibilities:
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Handle customer queries and complaints
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
