BPO Job in Bangalore for Fresher 2021 Apply Now

Job Responsibilities: Customer Service Representative

Salary: 25000 per month

Company: Avnet

Location: Bengaluru, Karnataka

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
  • May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.

Job Level Specifications:

  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
  • Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.

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