BPO Job in Pune for Freshers Apply Now

Job Responsibilities: Customer Care Representative

Salary: ₹16,000 – ₹22,000 a month

Company: FedEx Express MEISA

Location: Pune, Maharashtra

Working hours: 8 Hours

Education requirements: 12th

Job Responsibilities:

  • Manages customer expectations and competing priorities.
  • Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
  • Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
  • Escalates issues and works directly with Research and Development to resolve complex support problems.
  • May work on customer support related projects as assigned.
  • Periodic weekend work will likely be required.

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