Job Responsibilities: Customer Care Representative
Salary: ₹16,000 – ₹22,000 a month
Company: FedEx Express MEISA
Location: Pune, Maharashtra
Working hours: 8 Hours
Education requirements: 12th
- Manages customer expectations and competing priorities.
- Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
- Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
- Escalates issues and works directly with Research and Development to resolve complex support problems.
- May work on customer support related projects as assigned.
- Periodic weekend work will likely be required.