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Job Responsibilities: Confluent Concierge Representative

Salary: 10000 – 25000 per month

Company: Confluent

Location: Remote

Education requirements: Bachelor’s Degree

A typical week at Confluent in this role may involve

  • Working directly with customers — to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via telephone, email, chat, or social media platforms)
  • Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture
  • Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organization’s offerings
  • Improving operational documentation — by authoring and continuously improving runbooks used by the global team

Required skills and experience

  • Experience diagnosing and resolving customer issues
  • Desire to ensure customer success through direct interaction
  • Outstanding written and verbal communication skills
  • Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency

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