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Job Responsibilities: Customer Success

Salary: ₹25,000 a month

Company: Hiver

Location: Remote

Education Qualification: Bachelor’s Degree

Age: 18 years or above


  • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
  • Collaborate closely with team members, supporting renewals and expansion opportunities.
  • Serve as the primary contact for the on-boarding of new customers, and product training.
  • Work closely with clients and their teams to fully integrate Hiver into their email workflows.
  • Train clients on the best practices of Hiver, and provide progressive guidance throughout the implementation process.
  • Promote a “customer first” environment at all times.
  • Provide insights to customers to ensure that they get the most out of the platform.
  • Track and hit key onboarding milestones.


  • 0-5 years experience in a customer-facing role.
  • Strong organizational and analytical skills. Attention to detail.
  • Critical thinking and proven problem-solving skills required.
  • Customer-first mentality; ability to empathize and build customer loyalty.

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