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Job Responsibilities: Customer Service Representative

Salary: ₹24,300 – ₹30,000 a month

Company: U.S. Bank

Location: Remote

Working hours: 8 Hours

Education requirements: 12th

Responsibilities:

  • Provides quality phone support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
  • Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution.
  • Develops and maintains documentation of all activities.

Job Requirements:

  • Proven commitment to high quality customer service
  • Utilizes technical expertise to resolve customer issues, working with ecommerce applications and integration to ecommerce applications
  • Coding background or experience in any computer language
  • Proficient computer navigation skills using a variety of software packages.

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