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Job Responsibilities: Customer Service Executive

Salary: 25000 per month

Company: Skill-Lync

Location: Remote

Education Qualification:12th

Skill-Lync is an exhaustive platform to re-engineer engineering education. The last 2 decades have seen an increasing disconnect between industry and academia – this has resulted in academia not meeting industry standards and thereby students becoming unemployable. Skill-Lync is a Y-Combinator (2019) start-up that is solving this problem at scale leveraging technology and an ecosystem of industry experts, engineer-trainers, and offline centers.

Responsibilities:

  • Be responsible for all regular (and ad hoc) reporting and analysis providing crucial insights into further sales and marketing opportunities, and effectively communicating this to the Leaders
  • Monitor the social accounts across the web. Monitoring will be done through a tool as well as manually
  • Communicate with the target audience online and educate the individual about what the brand offers
  • Make the brand experience better for a user who seems dissatisfied
  • Ensure the TAT expected by the client is maintained
  • Acknowledging compliments showcasing the same on brand social media pages
  • Responsible for hands-on interaction within social media sites such as Facebook, twitter,Linkedin etc and with off-site social properties other people blogs, other company Facebook fan pages, forums etc and via Customer Support tickets.

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