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Job Responsibilities: Customer Success Support

Salary: 10000 – 12000 per month

Company: Great Developers Info Tech Pvt Ltd

Location: Remote

Education requirements: 12th Pass

Job Description

  • Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  • Providing first level support on our services via remote desktop calls if required
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Identifying and escalating high-severity, priority issues
  • Updating Pending Tickets with timely, precise, accurate updates
  • Following-up with end users, if necessary, for closure of pending tickets
  • Webinar follow up process and support
  • Other duties as required.

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