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Job Description

• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first level support on our services via remote desktop calls if required
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
• Webinar follow up process and support
• Other duties as required.

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