Job Responsibilities: Customer Success Support
Salary: 10000 – 12000 per month
Company: Great Developers Info Tech Pvt Ltd
Education requirements: 12th Pass
- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on our services via remote desktop calls if required
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
- Following-up with end users, if necessary, for closure of pending tickets
- Webinar follow up process and support
- Other duties as required.