Current Vacancy in Private Company | Service Desk Apply Now

Job Responsibilities: Service Desk

Salary: ₹2,50,000 – ₹6,00,000 a year

Company: Outpace Consulting Services

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Roles and Responsibilities

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures.

Desired Candidate Profile

  • 1-4 Yrs of experience in Service Desk
  • Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment
  • Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
  • Experience in PC Hardware configuration
  • Experience supporting LANs, PC operating systems and desktop software.

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