Customer Service & Support Representative (Remote)

Job Responsibilities : Customer Service & Support Representative (Remote)

Salary : $39,940 a year

Company : PNC Financial Services Group

Location : Remote US

Educational requirements : High School

Job Profile

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the company’s success. As a Customer Service & Support Representative within PNC’s Customer Care Center you will be based in a virtual setting.

Job Description

Performs customer service activities and initiatives for a broad range of products services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.

Receives investigates and responds to customer inquiries regarding products services and issues via all channels through which customers are served.

Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.

Maintains high levels of customer satisfaction consistent with PNC’s core values. Demonstrates commitment to quality through customer and service partner interactions.

Documents customer interactions and completes service requests to minimize customer effort or additional action.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

To learn more about this and other opportunities on our team. Watch this video.


Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately and reach productive decisions.

Effective Communications – Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Fraud Detection and Prevention – Knowledge of and ability to utilize processes tools and techniques for detecting addressing and preventing fraudulent situations.

Knowledge of a Specific Customer Support Function – Knowledge of and ability to assist customers with a specific type of support.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.

Problem Solving – Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Tech Savvy – Advise educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.

Work Experience

Roles at this level typically do not require a university / college degree high school diploma or GED however may require related experience or product knowledge to accomplish primary duties. Typically


No Degree

Additional Job Description

This is a remote position and can sit anywhere within the PNC footprint except for California Colorado Montana New York Oregon Hawaii Alaska. There is limited expectation for regular in person in office activities

Base Salary: $39940. to $69000

Where a person is paid in the compensation range is aligned to their experience and skills. Placement within the compensation range is based on the specific role and the following factors:

Lower in range- Building skills and experience in the job

Within the range- Experience and skills align with proficiency in the role

Higher in range- Experience and skills add value above typical requirements of the role

Compensation Range may vary based on Geographic Location


PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays vacation days and occasional absence time; 401(k) pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs including benefits for part-time employees visit > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation including technical assistance with the PNC Careers website or submission process please call
877-968-7762 and select Option 4: Recruiting or contact us via email at

The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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