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Job Responsibilities: Marketing Services Executive

Salary: ₹10,000 – ₹25,000 a month

Company: Springer Nature

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

 Job Responsibilities:

  • Responsible for handling Author queries regarding Books and Journals
  • Will be a contact point responsible for resolving issues raised by the authors and clients
  • Coordinating with clients and other teams to resolves queries of Authors
  • Keep track of problems/issues in queries/requests and to escalate it to the clients accordingly
  • Tackle challenging situations (such as incorrect status, miscommunication etc.) through quick logical response and effective communication
  • Responsible for handling the purchase requests from Teachers, Professors and Students of different International Universities
  • Needs to have good communication skills & basic knowledge of email communication to explain complex problems and their possible solutions to the clients. Attend conference calls with clients
  • Monthly reports preparation and update process documents
  • Responsible for documentation and email template creation

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