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Job Responsibilities: Marketing Services Executive
Salary: ₹10,000 – ₹25,000 a month
Company: Springer Nature
Location: Remote
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
Job Responsibilities:
- Responsible for handling Author queries regarding Books and Journals
- Will be a contact point responsible for resolving issues raised by the authors and clients
- Coordinating with clients and other teams to resolves queries of Authors
- Keep track of problems/issues in queries/requests and to escalate it to the clients accordingly
- Tackle challenging situations (such as incorrect status, miscommunication etc.) through quick logical response and effective communication
- Responsible for handling the purchase requests from Teachers, Professors and Students of different International Universities
- Needs to have good communication skills & basic knowledge of email communication to explain complex problems and their possible solutions to the clients. Attend conference calls with clients
- Monthly reports preparation and update process documents
- Responsible for documentation and email template creation
