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Job Responsibilities: Customer Service Manager

Salary: ₹18,000 – ₹20,000 a month

Company: EPAY Systems

Location: Remote

Working hours: 8 Hours

Education requirements: 12th

Jobs Responsibilities:

  • Adjust customers’ system setup for payroll and benefits modules according to new customer requirements or plan changes.
  • Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.
  • Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).
  • Identify and analyze specific workforce trends for our customers and suggests best practices from a compliancy standpoint.
  • Understand customers’ training requirements and design training programs, working with EPAY’s implementation team and group of certified trainers.
  • Conduct customer training courses—live or recorded.

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