Job Responsibilities: Customer Service Manager
Salary: ₹18,000 – ₹20,000 a month
Company: EPAY Systems
Working hours: 8 Hours
Education requirements: 12th
- Adjust customers’ system setup for payroll and benefits modules according to new customer requirements or plan changes.
- Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.
- Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).
- Identify and analyze specific workforce trends for our customers and suggests best practices from a compliancy standpoint.
- Understand customers’ training requirements and design training programs, working with EPAY’s implementation team and group of certified trainers.
- Conduct customer training courses—live or recorded.