Job Responsibilities: Customer Service Executive
Salary: 25000 Per month
Company: HDFC Bank
Location: Bengaluru, Karnataka
Working hours: 8 Hours
Education requirements: 12th
- 6 8 Areas Actionable (4-6) Post disbursement Customer Service Activities To provide services to Retail Asset customers post disbursement of loans.
- Timely and accurate resolution of Customer Complains and queries.
- To meet the agreed TATs ( as per SLA document) for all customer service like Foreclosures, issuance of NOCs and other activities of CSD To ensure that processing is done without any errors and within prescribed TATs To ensure adequate/appropriate infrastructure at Customer Service Centers.
- To ensure complete 5S is implemented and maintained at CSD.
- To focus on productivity and achieve efficiency levels as desired by senior management Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility.
- Aim for Nil Operational Errors.
- To ensure excellent rating in QIG audit