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Job Responsibilities: International non voice process

Salary: ₹15,000 – ₹30,000 a month

Company: Hucon Solutions India Private Limited

Location: Remote

Education requirements: 12th

Job Responsibilities:

  • Answer phone calls in a professional manner and provide information, answer queries, and/ or address any grievances from the customers.
  • Follow-up on calls with customers and internal stakeholders to ensure that their customer queries have been answered and any grievances have been resolved in defined TAT
  • Respond to all customer e-mails/ social media messages/ posts etc. in defined TAT
  • Act as the voice of customer in the organization and provide inputs to Customer Service Lead, Chief of Staff and Product team on any recent trends
  • Pro-actively identify and assess customers’ needs to achieve satisfaction and provide
  • Be empathetic and act with ownership for all outbound and inbound communication
  • Escalate issues and follow-up with other departments and customer service head as required

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