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Job Responsibilities: Service Associate

Salary: Not Disclosed

Company: IBM

Location: Bengaluru, Karnataka

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Your Role and Responsibilities

As Subject Matter Expert (SME) you are required to have end to end working knowledge and expertise You should be able to work with clients independently with little to minimal supervision. You should be flexible to work in shifts (24×7).


Collection and validation of data (details of journals process steps etc.)

  • Journals configuration:
    • Templates
    • Validation Rules
    • Calendar
    • Financial Month
    • Auto-Approval/SOA Rules
  • Support User Acceptance Testing
  • Support Training and Testing
  • On-going configuration changes

Required Technical and Professional Expertise

  • Analytical skills
  • Capacity Planning and Management
  • Experience in handling Critical Situation (how to recover from backlog)
  • Ability to handle demanding clients with subject matter expertise
  • Willingness to perform duties in varying shifts.
  • Accountability and Ownership

Click Here: Apply Now

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