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Job Responsibilities: Service Associate
Salary: Not Disclosed
Company: IBM
Location: Bengaluru, Karnataka
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
Your Role and Responsibilities
As Subject Matter Expert (SME) you are required to have end to end working knowledge and expertise You should be able to work with clients independently with little to minimal supervision. You should be flexible to work in shifts (24×7).
Responsibilities
Collection and validation of data (details of journals process steps etc.)
- Journals configuration:
- Templates
- Validation Rules
- Calendar
- Financial Month
- Auto-Approval/SOA Rules
- Support User Acceptance Testing
- Support Training and Testing
- On-going configuration changes
Required Technical and Professional Expertise
- Analytical skills
- Capacity Planning and Management
- Experience in handling Critical Situation (how to recover from backlog)
- Ability to handle demanding clients with subject matter expertise
- Willingness to perform duties in varying shifts.
- Accountability and Ownership
