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Job Responsibilities: Customer Support

Salary: ₹25,000 a month

Company: Infosys BPM

Location: Remote

Education Qualification: Bachelor’s Degree

Age: 18 years or above

Responsibilities

  •  Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems
  •  Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures
  •  Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management
  •  Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
  •  Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
  •  Analytical and Problem solving skills
  •  Ability to Multitask Communication & Relationships Skills
  •  Being proactive and show the utmost respect for customer’s time
  •  Good time management, ensuring all contacts with customers add value

Click Here: Apply Now

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