Job Responsibilities: Client Care Administrator
Salary: ₹12,000 – ₹20,000 a month
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
Assigning appropriate service provider depending on service requested and client’s needs;
Prioritizing case assignment based on level of urgency;
Relaying confidential client information to service providers and communicating updated client information within time sensitive standards;
Continuing case assignment throughout in all appointment booking process.
Responding to incoming calls, emails and chats from service providers or internal customers in professional and timely manner;
Researching the requested case information;
Various requests such as: updating their availability; reassigning client cases; explaining procedures; directing them to appropriate departments.