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Job Responsibilities: Client Care Administrator

Salary: ₹12,000 – ₹20,000 a month

Company: LifeWorks

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Job Responsibilities:

  • Assigning appropriate service provider depending on service requested and client’s needs;
  • Prioritizing case assignment based on level of urgency;
  • Relaying confidential client information to service providers and communicating updated client information within time sensitive standards;
  • Continuing case assignment throughout in all appointment booking process.
  • Responding to incoming calls, emails and chats from service providers or internal customers in professional and timely manner;
  • Researching the requested case information;
  • Various requests such as: updating their availability; reassigning client cases; explaining procedures; directing them to appropriate departments.

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