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Job Responsibilities: Customer Support Representative

Salary: ₹20,000 a month

Company: Nuance

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Principal duties and responsibilities

  • Monitor, manage, and document all actions and solutions into a CRM ticketing system
  • Responsible for being available within call center queues as required by the department to respond to customer requests/incidents
  • Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2.
  • Responsible for completing all required learning events and training.
  • Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays
  • Other duties or projects as assigned

Knowledge, Skills and Qualifications

  • Position requires minimum 1 year of experience working in the healthcare industry and/or customer support role call center.
  • Strong critical thinking and problem-solving skills
  • Effective and professional communication skills

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