Jobs at Amazon Work from Home | Contact Center Associate Remote Jobs 2021

Job Responsibilities: HR Contact Centre Associate

Salary: 25000 – 30000 per Month

Company: Amazon

Location: Remote

Education requirements: Bachelor’s Degree

Basic Qualifications

  • Bachelor’s degree; Master’s degree a plus.
  • 1+ years of contact center, customer service, human resources or equivalent experience.
  • Proven ability using Microsoft Office skills and other computer or internet based programs.
  • Demonstrated proficiency handling customer contacts, queries and resolutions

Job Role:

  • Serve as the first point of contact for leave, disability, and accommodation-related questions
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
  • Build customer trust through empathetic personalized conversations
  • Receive queries via phone and log contacts into the shared service case management system
  • Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
  • Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs

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