kotak Mahindra Bank Career for Freshers Apply Now

Job Responsibilities: Fraud Investigation Officer

Salary: Not Disclosed

Company: Kotak Mahindra

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Job Role

  •  To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
  •  To thoroughly understand product and process to handle complex queries for the customer
  •  To identify and convert the opportunities for cross selling (banking product) on customer’s call
  •  Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  •  Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  •  Complete the logs specified by the process (End-of-day target)

Job Requirements:

  •  Graduate
  •  Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
  •  Excellent communication skills – Verbal & Written
  •  Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Click Here: Apply Now

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