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Job Responsibilities: Guaranteed Placement Specialist

Salary: ₹25,000 a month

Company: Cision

Location: Remote

Education Qualification: Bachelor’s Degree

Age: 18 years or above

Essential Functions

  • Be an expert and fulfill service for our Guaranteed Placement product offering
  • Provide exceptional customer service to internal and external customers via email, phone or chat
  • Strive to be the point of resolution whenever possible
  • Provide light technical support for customers, often via internal staff such as Customer Content Services support, Online Member Center support, billing support, data change requests, etc.
  • Focus on quality standards and timelines to achieve team targets and objectives
  • Ability to reprioritize workload in order to ensure service level commitments are met
  • Working knowledge of Distribution systems including IRIS, Online Member Center, Netsuite, Salesforce
  • Utilize organizational skills to prioritize tasks and enter cases for all customer interactions
  • Actively seek out opportunities to improve processes
  • Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Sales, Customer Success, Finance, Technology, Product)

Click Here: Apply Now

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