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Job Responsibilities: Customer Support Representative
Salary: 10000 – 12000 per month
Company: Nuance
Location: Remote
Education requirements: 12th Pass
Principal duties and responsibilities
- Monitor, manage, and document all actions and solutions into a CRM ticketing system
- Responsible for being available within call center queues as required by the department to respond to customer requests/incidents
- Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2.
- Responsible for completing all required learning events and training.
- Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays
- Other duties or projects as assigned
Education
- High School Diploma minimum, some college or technical education is a plus
- Relevant Certifications considered an asset, HDI, etc.
