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Job Responsibilities: Customer Support Representative

Salary: 10000 – 12000 per month

Company: Nuance

Location: Remote

Education requirements: 12th Pass

Principal duties and responsibilities

  • Monitor, manage, and document all actions and solutions into a CRM ticketing system
  • Responsible for being available within call center queues as required by the department to respond to customer requests/incidents
  • Resolves or directs issue to the correct staff member for resolution, including escalation to tier 2.
  • Responsible for completing all required learning events and training.
  • Responsible for operational support on a 24/7/365 basis with ability to work evenings, weekends and/or holidays
  • Other duties or projects as assigned

Education

  • High School Diploma minimum, some college or technical education is a plus
  • Relevant Certifications considered an asset, HDI, etc.

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