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Job Responsibilities: Service Desk Support Specialist

Salary: ₹25,000 a month

Company: Polaris Inc.

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

 Responsibilities:

  • Provide clear, concise customer service in both phone-based, verbal communication and written, email communication in English
  • Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools
  • Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (kb) articles
  • Collaborate effectively with other service desk team members located across the globe
  • Deliver support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
  • Administration of Account Management activities within Active Directory, IBMi, and other systems

Requirements:

  • Self-motivated, with the ability to work independently and/or collaboratively with remote peers
  • Excellent communication and customer service skills required
  • General or intermediate knowledge of Windows 7 and Windows 10
  • Intermediate experience with Windows based applications such as Microsoft Office suite
  • General understanding of large computing systems such as IBMi (AS400) preferred

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