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Job Responsibilities: Service Desk Support Specialist
Salary: ₹25,000 a month
Company: Polaris Inc.
Location: Remote
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
Responsibilities:
- Provide clear, concise customer service in both phone-based, verbal communication and written, email communication in English
- Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools
- Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (kb) articles
- Collaborate effectively with other service desk team members located across the globe
- Deliver support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
- Administration of Account Management activities within Active Directory, IBMi, and other systems
Requirements:
- Self-motivated, with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required
- General or intermediate knowledge of Windows 7 and Windows 10
- Intermediate experience with Windows based applications such as Microsoft Office suite
- General understanding of large computing systems such as IBMi (AS400) preferred
