Online Call Centre Jobs | American Express Urgent Hiring Apply Now
Job Responsibilities: Customer Service Associate
Salary: ₹18,000 – ₹20,000 a month
Company: Amex
Location: Gurgaon, Haryana
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
Function Description:
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Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real-Time) To Ensure Customer Satisfaction.
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Deliver To The Employees, Customer, And Shareholder Metrics As Per Goals.
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Adherence To Quality And Compliance Guidelines
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Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of a customer through written and voice communication.
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Adaptable & Customer-Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
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Purpose of the Role: Ability to Address 2-3 conversations simultaneously.
Functional Skills:
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Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
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Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
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Ability To Take Independent Decision & Meet Stringent Deadlines
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Typing Speed (25- 35 Words/Minute)
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Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
