Online Call Centre Jobs | American Express Urgent Hiring Apply Now

Job Responsibilities: Customer Service Associate

Salary: ₹18,000 – ₹20,000 a month

Company: Amex

Location: Gurgaon, Haryana

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Function Description:

  • Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
  • Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real-Time) To Ensure Customer Satisfaction.
  • Deliver To The Employees, Customer, And Shareholder Metrics As Per Goals.
  • Adherence To Quality And Compliance Guidelines
  • Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of a customer through written and voice communication.
  • Adaptable & Customer-Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
  • Purpose of the Role: Ability to Address 2-3 conversations simultaneously.

Functional Skills:

  • Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
  • Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
  • Ability To Take Independent Decision & Meet Stringent Deadlines
  • Typing Speed (25- 35 Words/Minute)
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools

Click Here: Apply Now

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