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Company Name: Indifoss Analytical pvt ltd

Qualification: 12th

Job Type: Customer Care

Salary: ₹9,000 – ₹12,000 a month

Location: Remote

Job Description:

  • Answer the customer calls professionally to provide information about products and services or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Forward the calls to the concern Service representative through CRM.
  • Opening CRM Installation / Breakdown / PM calls.
  • Generate Installation calls within 24 hours from the actual dispatch from the store.
  • Take Pan India customer feedback in given time line frame about the service provided
  • Enter feedback detailes in CRM.
  • Fortnight meeting with reporting manager.

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