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Job Responsibilities: Customer Support

Salary: ₹25,000 a month

Company: 2COMS Consulting Private Limited

Location: Remote

Education Qualification: 12th

Age: 18 years or above

Requirements

  • As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.
  • Build meaningful relationship through consultative questioning to ensure added value for the customer.
  • Handling calls from customers requiring assistance on billing doubts and clarification.
  • Provide a tailored resolution on all calls applicable based on client needs.
  • Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)
  • The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
  • The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.
  • Capable to find its own solutions in a Knowledge base adhering to company policies and procedures.

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