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Job Responsibilities: Senior Customer Support Specialist

Salary: ₹25,000 – ₹30,000 a month

Company: Red Hat Software

Location: Remote

Education requirements: Bachelor’s Degree

What you will do:

  • Respond to live chats and other modes of support from remote exam candidates
  • Reach out to examinees via phone and assist with exam readiness issues
  • Assist examinees with questions related to setting up their hardware, internet, and space for a performance-based, remote examination
  • Monitor pre-exam readiness status of upcoming exams and proactively reach out to examinees for setup assistance
  • Follow up on customer queries with operations, information technology (IT), and curriculum teams and training quality managers when needed
  • Manage simultaneous incoming chats, tickets, and calls effectively
  • Identify and assess queries so that your response will be in line with the Certification team’s guidance
  • Provide accurate, valid, and appropriate solutions within a reasonable amount of time and follow up to ensure resolution
  • Keep accurate documentation of interactions and contribute toward building process repository

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