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Job Responsibilities: Customer Care Associate

Salary: ₹18,000 – ₹20,000 a month

Company: Shoppers Stop Ltd

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

Job Responsibilities:

  • Attend all queries coming to the Front office by call or in-person
  • Attend telephone calls politely and strictly adhering to telephone manners.
  • Provide information regarding various preventive medical health
  • Checkups.
  • Fix appointments over phone/person/letter
  • Regulate the patients coming for consultation.
  • Handle the registration and billing process
  • Receive patients with admission slip from the doctors.
  • Allotment of rooms as per patient’s choice and availability.
  • Hand over the admission guidelines to the patient.
  • Make bookings (reservations) for the beds if required
  • Provide visitor’s pass and attendants pass.
  • Explain to the patient about the feedback form
  • To receive the VIP patient, accompany them to their room
  • Ensure cleanliness of the waiting area and the doctors suites.

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