Job Responsibilities: Customer Care Associate
Salary: ₹18,000 – ₹20,000 a month
Company: Shoppers Stop Ltd
Working hours: 8 Hours
Education requirements: Bachelor’s Degree
- Attend all queries coming to the Front office by call or in-person
- Attend telephone calls politely and strictly adhering to telephone manners.
- Provide information regarding various preventive medical health
- Fix appointments over phone/person/letter
- Regulate the patients coming for consultation.
- Handle the registration and billing process
- Receive patients with admission slip from the doctors.
- Allotment of rooms as per patient’s choice and availability.
- Hand over the admission guidelines to the patient.
- Make bookings (reservations) for the beds if required
- Provide visitor’s pass and attendants pass.
- Explain to the patient about the feedback form
- To receive the VIP patient, accompany them to their room
- Ensure cleanliness of the waiting area and the doctors suites.