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Job Responsibilities: Customer Support Analyst

Salary: 25000 per month

Company: Aptean

Location: Remote

Education Qualification: 12th

Job Description

Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.

Primary Responsibilities

  • Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
  • The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
  • Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
  • Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
  • Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution.
  • Should adhere to department performance goals and production standards.


Skills and Requirements

  • Excellent analytical and investigative skills in terms of approaching a problem.
  • Quick to learn product and its functionalities, having an ERP background is an added advantage.
  • Good business acumen.
  • Should be able to explain technical procedures clearly to the customers.
  • Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
  • Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
  • Good logical skills, basic programming knowledge is an added advantage.

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