Job Responsibilities: Server Support Engineer 1
Salary: ₹25,000 a month
Company: Net Connect
Education Qualification: Bachelor’s Degree
Age: 18 years or above
We have an opening for fresher & experience candidates for Server Support Engineer role for Bangalore/Pune Location. If you are interested please share your resume by replying on this mail. please refer below Job description for your reference.
- Resolving technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification system for Industry Standard Servers and related products
- Assisting end users to avoid or reduce problem occurrences
- Work in 24×7 environment, supporting customers worldwide(AME, EMEA, APJ)
- Adding case resolution to Knowledge Management System
- Engaging support as needed to ensure SLA demands are met
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
- Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
- Providing direction and guidance to process improvements.
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