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Job Responsibilities: Associate-Trans Processing

Salary: ₹10,000 – ₹25,000 a month

Company: Sutherland

Location: Remote

Education requirements: Bachelor’s Degree

Job Description:

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you.

Consultants in this role get to:
  • Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
  • Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
  • Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
  • Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

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