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Job Responsibilities: US Customer Support Executive

Salary: 10000 – 25000 per month

Company: TecStub

Location: Remote

Education requirements: Bachelor’s Degree

Job Summary:

We are looking for a qualified Customer Support Executive who will offer excellent customer service and support. The Customer Support Executive will be responsible for ensuring that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

What you will be doing:

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their issues are resolved.
  • Mentor the juniors.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers

Click Here: Apply Now

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