Job Responsibilities: Salesforce CPQ Application Support
Salary: ₹25,000 a month
Education Qualification: Bachelor’s Degree
Age: 18 years or above
- Troubleshoots Salesforce CPQ, DocuSign CLM and Billing application errors and reports issues to the development team.
- Creates “How To” documentation for CPQ, CLM and Billing applications.
- Manages Service Now help tickets and meets established Service Level Agreements (SLAs).
- Utilize Jira, our project management tool, to engage the development team.
- Works closely with end users, and the development team to prioritize and schedule enhancement requests and bug fixes
- Participates in User Acceptance Tests and new feature demonstrations.
- Assist with internal user questions with the One View data entry systems, when others are on holiday or not available.
- Works supportively with colleagues, operating in a collegiate manner at all times and in line with the Company’s values.
- Bachelor’s degree in Information Technology. Desirable.
- ITIL certification. Desirable.
- 2years of experience using Salesforce CPQ, CLM and Billing. Essential.
- Familiarity with both utility and recurring contract billing. Desirable.\
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