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Job Responsibilities: Customer Success Executive
Salary: 25000 per month
Company: Ingenium
Location: Remote
Education Qualification: 12th
We are looking for a technically savvy customer success Executives who possesses a strong drive for results and passion for service.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. Highly organised, ability to multi-task and demonstrating leadership qualities are highly appreciated in our company
RESPONSIBILITIES
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
- Identifying gaps in service and work with senior team members to identify and manage risks and minimise customer churn
- Foster a collaborative environment within the organisation
