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Job Responsibilities: Customer Experience Associate

Salary:₹8,599 – ₹ 35000 a month

Company: Sendinblue

Location: Remote

Education Qualification: Bachelor’s Degree

Responsibilities:

  • Manage and resolve daily client tickets.
  • Ensure that clients’ questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • To report, analyze, and resolve system, clients, and operational issues that impact.
  • Strive to provide all customers with an outstanding customer experience
  • Grow client relations and work closely with the tech team to identify bugs.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.

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