Job Responsibilities: Customer Experience Associate
Salary:₹8,599 – ₹ 35000 a month
Education Qualification: Bachelor’s Degree
- Manage and resolve daily client tickets.
- Ensure that clients’ questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- To report, analyze, and resolve system, clients, and operational issues that impact.
- Strive to provide all customers with an outstanding customer experience
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Sendinblue API.