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Job Responsibilities: Delivery Manager

Salary: ₹25,000 a month

Company: Presidio, Inc.

Location: Remote

Education Qualification: Bachelor’s Degree

Age: 18 years or above

Job Responsibilities:

  • Manage the delivery pipeline of software solutions across the portfolio.
  • Establish strong customer relationships and deliver the highest levels of quality service. Manage customer relationships through regular communication with clients through weekly/monthly reviews. Efficiently manage the day to day operations and client communication.
  • Manage multiple projects from kick-off to completion in a fast-paced environment and ensure that all projects were delivered on time and within budget.
  • Develop account plans for designated key customer accounts resulted in the discovery of major up-sell opportunities.
  • Attend customer calls and meetings, proactively flag issues and prevent surprises. Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer. Manage and resolve escalations and issues raised by customers.
  • Prepare and report process performance metrics to stakeholders.
  • Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
  • Analyse customer feedback at desired intervals and initiate ways to improve on the identified problems.
  • Collaborate with various teams including business, sales and marketing to define requirements, interfaces, implementation approaches and scalable and reusable solutions.
  • Drive technical excellence and implement best engineering practices such as design, architecture, continuous integration and test-driven development.

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