Part Time Jobs For 12th Pass Apply Now

Job Responsibilities: Bpo non-voice

Salary:₹8,000 – ₹12,000 a month

Company: Palette Interactive

Location: Remote

Education requirements: 12th

Job Responsibilities:

  • Must have minimum 2 years of experience as a Team Leader in BPO customer support.
  • Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
  • Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other SLA, KPIs and KRAs of the Team.
  • Ensure daily meet of service level & Shrinkage.
  • Conduct Huddles pre and post Shift
  • Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations
  • Experience in Banking process in BPO will be a good to the current hiring process.
  • Should be Good communication skills in English and Any South Indian Language.

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