Job Responsibilities: Bpo non-voice
Salary:₹8,000 – ₹12,000 a month
Company: Palette Interactive
Education requirements: 12th
- Must have minimum 2 years of experience as a Team Leader in BPO customer support.
- Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.
- Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other SLA, KPIs and KRAs of the Team.
- Ensure daily meet of service level & Shrinkage.
- Conduct Huddles pre and post Shift
- Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations
- Experience in Banking process in BPO will be a good to the current hiring process.
- Should be Good communication skills in English and Any South Indian Language.