Job Responsibilities: Customer Service Executive
Salary: 25000 Per month
Working hours: 8 Hours
Education requirements: 12th
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- CRM – Lead management
- Cold calling – customers and clients
- Effectively communicate the product solution to the customers.
- Providing consistent, concise, accurate & timely sales lead generation activity reports to management.