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Job Responsibilities: Customer Service Executive

Salary: 25000 Per month

Company: PracticeMock

Location: Remote

Working hours: 8 Hours

Education requirements: 12th

Job Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Key Requirements:

  • CRM – Lead management
  • Cold calling – customers and clients
  • Effectively communicate the product solution to the customers.
  • Providing consistent, concise, accurate & timely sales lead generation activity reports to management.

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