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Job Responsibilities: Internship

Salary: ₹18,000 – ₹20,000 a month

Company: Atlan

Location: Remote

Working hours: 8 Hours

Education requirements: Bachelor’s Degree

What will you do?

    • Be the face of Atlan, helping deliver a stellar customer experience. Own the lifecycle of Atlan users from on-boarding, setup, to day-to-day engagements, including serving as the point of contact for handling problems and requests for support.
    • Craft delightful user experiences during onboarding and all subsequent touchpoints by owning customer communications across various channels.
    • Follow established SOPs and processes to provide advisory support for customers
    • Own Atlan’s product documentation & training content, and crafting well-written user-facing communications and documentation.
    • Assist the product team in the identification and reporting of product trends and abnormalities
    • Maintain an accurate record of customer interactions and support conversations

What makes you a match for us?

    • You have a strong sense of accountability and ownership and have demonstrated an aptitude for project & stakeholder management
    • You have excellent communication skills, both written and verbal, with an emphasis on clarity, and problem-solving.
    • A high rate of learning, natural curiosity, and eagerness to get to the bottom of problems, debate opinions to find the truth.

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