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Job Responsibilities: Customer Support Associate

Salary :₹18,000 – ₹26,000 a month

Company: Moonlight Placement Services

Location : Temporarily remote

Educational requirements: 12th

 Job Responsibilities:

  •  Manage large amounts of inbound and outbound calls in a timely manner.
  •  Follow communication “scripts” when handling different topics.
  •  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  •  Seize opportunities to upsell products when they arise.
  •  Build sustainable relationships and engage customers by taking the extra mile.
  •  Keep records of all conversations in our call centre database in a comprehensible way.
  •  Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
  •  Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
  •  Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
  •  Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
  •  Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, etc.
  •  Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
  •  Work with Operations to address and resolve store issues.
  •  Meet personal/customer service team sales targets and call handling quotas.
  •  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

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