Job Responsibilities: Customer Support Associate
Salary :₹18,000 – ₹26,000 a month
Company: Moonlight Placement Services
Location : Temporarily remote
Educational requirements: 12th
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
- Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
- Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
- Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, etc.
- Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
- Work with Operations to address and resolve store issues.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.