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Job Responsibilities: Customer Support Associate

Salary :₹18,000 – ₹26,000 a month

Company: Moonlight Placement Services

Location : Temporarily remote

Educational requirements: 12th

Job Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call centre database in a comprehensible way.
Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, etc.
Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
Work with Operations to address and resolve store issues.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.