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Job Responsibilities: Freelance Account Helpdesk Support

Salary: ₹16,000 – ₹17,500 a month

Company: IWG Careers

Location: Remote

Education requirements: Bachelor’s Degree

Job Purpose

IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.

  • Handling customer service queries via telephone and email.
  • Resolve account, billing, and payment queries.
  • Provide first-contact resolution where possible.
  • Update Customers on the progress of their query when first-contact resolution is not possible.
  • Liaise with non-customer-facing departments and local field teams to provide speedy resolution to our Customers.
  • Manage Customer complaints and queries in the designated system.
  • Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
  • Work towards both individual and team targets daily.
  • Perform other duties and tasks as assigned.


  • Proficiency in English communication skills (Read and Write)
  • Excellent math skills
  • Basic Accounting is an added advantage

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